Health Plan Executive Director Operations

The established Health Plan in the San Francisco Bay Area is preparing to interview for a Executive Director of Operations opening. The Executive Director will lead administrative and strategic initiatives for this progressive health plan.

This integrated health system has served the San Francisco community for over 50 years. The Health Plan Executive Operations Director will discover an amazing team of clinical and administrative leaders with quality patient care at their very heart. The hospital facility and its satellite clinics have been recognized by The Joint Commission and by the people of the community for its high quality outcomes and superior patient care. A large part of this comes from the close connection this health system, its health plan, and the medical group have with the people it serves.

Reporting to the Chief Executive Officer of this community Health Plan, the Operations Director will serve on the executive council. This person will oversee an outstanding operational team of Directors and Managers who oversee Sales, Marketing, Benefits Administration, Financial Analysis & Revenue Cycle, and Membership Relations. The Health Plan Operations Officer will also get to work closely with Executive and Vice President-level leaders from the Hospital and Medical Group sides do develop progressive community action initiatives.

Serving the community as part of an integrated model of health care delivery, this Health Plan strives for affordability, diverse coverage options, and efficiency with all of its customers. This community-based organization offers products to large, small, and medium enterprise employer groups, as well as individuals and families regardless of whether or not they’re on the health insurance exchange. Other, innovative products that the Health Plan offers are a Dual Eligible Special Needs Plan and a Medicare Advantage HMO. The Health Plan Executive Operations Director will lead development and deployment of these benefits and delivery models. Because of this, strong knowledge and experience with Covered California and the health plan exchange markets will be required for success. 

The incoming Executive Director will get to develop and lead transformation and growth in the organization. This person will be challenged to identify market opportunities in a city full of shifting demographics and populations. This senior leader will oversee the end-to-end process capacity and capabilities of this fantastic team, from customer engagement and onboarding to physician experience. In service of this end, the Director of Health Plan Operations will lead development and ongoing evaluation of key performance indicators, metrics, and root-cause analyses. This will require the Director to work in many hands-on capacities, directly coaching and mentoring leaders throughout the organization. 

The San Francisco Bay Area is well known to have something for everyone. If you can appreciate great art, a delicious meal, or the great outdoors, you’ll find something special here. Contemporary street art, murals, galleries, and public installations adorn the streets just about everywhere you look. Hundreds of acres of coastline, nature trails, and parkland surround one of California’s most beautiful cities. With Silicon Valley and San Jose a short distance to the south, Stanford, UC Berkeley, and some of California’s best primary schools, the Bay Area is a great place for the Executive Operations Officer to raise a family. Connected by Bay Area Rapid Transit and one of the nation’s best networks of buses and light-rails, you’ll find that it’s easy to get where ever you’re going.

You’ll play a vital role in the development and activities of this health organization. Supported by a strong leadership team, a stable organization, and a thankful community, the Health Plan Executive Director of Operations will find a great place to be. You’ll also find a competitive salary and generous benefits package await you.