Director of Patient Experience

An amazing opportunity is available for Director of Patient Experience in the Greater Norfolk area.

This nationally accredited 300+ bed hospital has served its community with outstanding quality care, delivered with compassion by caring professionals.  This award winning hospital is known for its technologically advancements in care and has gained  recognition for quality of care in numerous specialties - orthopedics, cardiovascular, labor and delivery, radiological, laboratory, and oncology care.

The Director of Patient Experience will report to the Chief Nursing Officer and Chief Operating Officer.  Responsibilities include the organization's service excellence initiatives and the leadership of the patient and family engagement team.  The Director of Patient Relations is also responsible for the ongoing effective execution of service excellence initiatives and the delivery of excellent patient experience throughout the organization through leadership which supports the hospital's mission, vision, goals and objectives while focusing on patients, families, employees, volunteers, physicians, and the community as customers.

The Director of Patient Experience will have a minimum of twelve (12) years Healthcare leadership experience showing progressive growth.  Minimum of three years’ experience in patient safety, quality improvement, health care administration, or patient care. Required education of Master’s Degree in Business Administration, Health Administration, or Nursing Management.  The Director of Patient Experience will have working knowledge of statistics, data collection, analysis, and data presentation. In addition, knowledge of federal and state laws, regulations and accreditation standards.

The hospital is located in the Greater Norfolk area, close to coastal Virginia Beach.  This quaint, peaceful city offers a high quality of life with its close proximity to both metropolitan areas and scenic destinations.  Whether an outdoor enthusiast or a foodie, there are attractions galore and a vibrant dining scene to keep you entertained.  There is truly something for everyone here.

The Director of Patient Experience will be offered a competitive salary with a comprehensive benefits package to complement this role.